Privacy Policy

Your privacy matters to us. Here's how we handle, protect, and respect your personal information when you use our financial education services.

Last Updated: March 15, 2025. This policy reflects current Australian privacy laws and our commitment to protecting your personal information.

Information We Collect

We collect information that helps us provide better financial education services. This happens when you sign up for programs, contact us, or use our website.

Personal Details

Name, email address, phone number, and location details you provide when enrolling in our programs or requesting information.

Learning Information

Course progress, assessment results, learning preferences, and feedback you share during your educational journey.

Technical Data

IP address, browser type, device information, and how you interact with our website and learning platform.

How We Use Your Information

Your information helps us deliver personalized financial education and improve our services. We're transparent about every way we use your data.

  • Deliver educational content and track your learning progress
  • Send program updates, schedules, and important announcements
  • Provide customer support and respond to your questions
  • Improve our courses based on student feedback and engagement patterns
  • Ensure platform security and prevent unauthorized access
  • Comply with Australian financial education regulations
  • Send occasional updates about new programs that match your interests

We never sell your personal information to third parties or use it for purposes you haven't agreed to. Every email includes an easy unsubscribe option.

Information Sharing and Disclosure

We keep your information private and only share it in specific, limited circumstances that benefit your educational experience or comply with legal requirements.

Educational Partners: We may share relevant progress information with certified financial advisors or mentors involved in your learning program, but only with your explicit consent.

Service Providers: Trusted technology partners help us deliver our platform, process payments, and send communications. They're contractually required to protect your data and can only use it for authorized purposes.

Legal Requirements: We may disclose information when required by Australian law, to protect our legal rights, or to ensure student and staff safety.

Business Transfers: If talorienovaq changes ownership, your information may transfer to the new owner, but the same privacy protections will apply.

Your Privacy Rights

Under Australian Privacy Act 1988, you have significant control over your personal information. Here's what you can do:

Access Your Data

Request a copy of all personal information we hold about you, including how we collected and used it.

Correct Information

Update or fix any incorrect or outdated personal details in our systems at any time.

Delete Your Data

Request deletion of your personal information when it's no longer needed for educational or legal purposes.

Restrict Processing

Limit how we use your information while maintaining your access to essential educational services.

To exercise these rights, email us at info@talorienovaq.org with your request. We'll respond within 30 days and verify your identity before processing any changes.

Data Security and Protection

Protecting your information is a priority. We use industry-standard security measures and regularly update our practices to address new threats.

  • SSL encryption for all data transmission between your device and our servers
  • Secure cloud storage with Australian-based servers and backup systems
  • Regular security audits and vulnerability testing by independent specialists
  • Staff training on data protection and limited access based on job requirements
  • Multi-factor authentication for administrative access to student information
  • Automatic logout and session timeouts to prevent unauthorized access

While we implement strong security measures, no system is completely immune to breaches. If a security incident affects your information, we'll notify you and relevant authorities according to Australian law requirements.

Data Retention

We keep your information only as long as necessary for educational, legal, or business purposes. Different types of data have different retention periods:

Information Type Retention Period Purpose
Course enrollment records 7 years after completion Educational verification and regulatory compliance
Learning progress and assessments 3 years after completion Academic records and improvement analytics
Marketing communications Until you unsubscribe Program updates and relevant opportunities
Website usage analytics 2 years from collection Platform improvement and security monitoring
Payment and billing information 7 years from transaction Financial record keeping and tax compliance

After retention periods expire, we securely delete information unless you've requested longer storage or legal requirements mandate extended retention.

Cookies and Website Technologies

Our website uses cookies and similar technologies to improve your experience and understand how people use our platform.

Essential Cookies: These keep the website functioning properly, remember your login status, and maintain security settings. You can't disable these without affecting site functionality.

Analytics Cookies: We use these to understand which content is most helpful and how students navigate our learning platform. This helps us improve course structure and user experience.

Preference Cookies: These remember your settings like language preferences, course bookmarks, and display options to personalize your experience.

You can control cookie settings through your browser, but disabling certain cookies might limit platform functionality. Most browsers allow you to see what cookies are stored and delete them individually.

International Data Transfers

While we primarily store data within Australia, some trusted service providers may process information in other countries with adequate privacy protections.

When international transfers occur, we ensure appropriate safeguards through:

  • Contracts requiring overseas providers to maintain Australian privacy standards
  • Regular audits of international partners' security and privacy practices
  • Data processing agreements that limit use to authorized educational purposes
  • Immediate notification if overseas processing practices change significantly

You can request details about where your specific information is processed by contacting our privacy team.

Changes to This Privacy Policy

We update this policy occasionally to reflect new services, legal requirements, or improved privacy practices. When significant changes occur, we'll notify you before they take effect.

Major Changes: We'll email active students and post prominent notices on our website at least 30 days before implementation.

Minor Updates: Small clarifications or administrative changes will be posted here with updated revision dates.

Continued use of our services after changes take effect means you accept the updated policy. If you disagree with significant changes, contact us to discuss your options or request data deletion.

Privacy Questions and Concerns

We're here to help with any privacy questions or concerns. Our team responds to all inquiries within two business days and takes every privacy matter seriously.

Email: info@talorienovaq.org Phone: +61 438 292 900 Mail: Level 1/557 Young St, Albury NSW 2640, Australia

If you're not satisfied with our response to a privacy complaint, you can contact the Office of the Australian Information Commissioner (OAIC) for independent review.